Refund Policy
Refund eligibility and process for services from DreamPort Travels (SMC-Private) Limited.
1. Service Fee Refunds
Our professional service fee is refundable in full if requested before document submission to the consulate. Once submitted, the service fee is non-refundable as work has commenced.
2. Embassy & Government Fees
Visa application fees, biometric charges and government levies are non-refundable once paid to the embassy, regardless of visa outcome.
3. Umrah Package Refunds
Cancellation 30+ days before departure: 80% refund. 15–29 days: 50%. Less than 15 days: no refund. Visa fees, airline tickets and hotel pre-payments follow each supplier's policy.
4. Visa Refusal
In the event of visa refusal by the embassy, the embassy/visa fee is non-refundable but our service fee may be partially refunded at management discretion (typically 30–50%).
5. How to Request a Refund
Email info@dreamporttravels.online with your order number and reason. Approved refunds are processed within 7–10 business days via the original payment method.
6. Dispute Resolution
Disputes should first be raised with our support team. Unresolved disputes are subject to Pakistani consumer-protection laws.
Last updated: 13 August 2026